Tuesday, November 21st, 2017

Hello Everyone,

We are pleased to announce that we have re-published the "online" version of the course titled "Essential Telephone Skills".

First published in 2006, this updated course comes with new audio, content, images, quizzes, Youtube videos, an engagement, new guide/slide download links, and an improved experience in a number of areas when compared to the original course.

For the 35 self-directed courses published by the National Institute of Continuing Education, please note the majority of all the courses are at least available in a downloadable guide and downloadable slide format.

There have been 25 online courses re-published so far. We look forward to continuing to re-publish other online courses that need it in the National Institute of Continuing Education catalog.

For a list of re-published online versions of the courses, please click the following link:

Thanks for your continued interest in taking these courses. We hope you find them to be of value!